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| Title | Service failure and service recovery |
| Author | Yannick RENAUD-DIT-LOUIS |
| Director of thesis | Dr. Prof. Silke Bambauer-Sachse |
| Co-director of thesis | |
| Summary of thesis | |
| Status | |
| Administrative delay for the defence | |
| URL | |
| Title | Service failure and service recovery |
| Author | Yannick RENAUD-DIT-LOUIS |
| Director of thesis | Dr. Prof. Silke Bambauer-Sachse |
| Co-director of thesis | |
| Summary of thesis | |
| Status | |
| Administrative delay for the defence | |
| URL | |