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Title | Customer Experienced Product Quality - could sustainability be one of the quality dimensions ? |
Author | Rahul JHA |
Director of thesis | Prof Marcel Paulssen |
Co-director of thesis | |
Summary of thesis | My predecessor at UNIGE under Prof Paulssen had Formulated and validated a multi dimensional second order formative construct to measure quality of consumer products as experienced by customers. I am joining this research and in coming weeks will suggest few research areas around consumer protection , sustainability and intention-behaviour gap theory. By mid 2022 I would be clearer with the direction of research. |
Status | beginning |
Administrative delay for the defence | 2025 |
URL | https://www.linkedin.com/in/r-jha/ |
https://www.linkedin.com/in/r-jha/ | |
https://twitter.com/techpolicycomms | |