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| Title | Customer Experienced Product Quality - could sustainability be one of the quality dimensions ? |
| Author | Rahul JHA |
| Director of thesis | Prof Marcel Paulssen |
| Co-director of thesis | |
| Summary of thesis | My predecessor at UNIGE under Prof Paulssen had Formulated and validated a multi dimensional second order formative construct to measure quality of consumer products as experienced by customers. I am joining this research and in coming weeks will suggest few research areas around consumer protection , sustainability and intention-behaviour gap theory. By mid 2022 I would be clearer with the direction of research. |
| Status | beginning |
| Administrative delay for the defence | 2025 |
| URL | https://www.linkedin.com/in/r-jha/ |
| https://www.linkedin.com/in/r-jha/ | |
| https://twitter.com/techpolicycomms | |